Understand Communication Styles To Effectively Work With Others. How to work with different communication styles in the office.
We all have our own unique way of communicating with each other. This is true in our personal lives as well as at work. We all have run into people at both work and play that we just don’t seem to get. Not only do we not hit it off with them, we honestly have a hard time understanding the point they are making. It can be very frustrating interacting with someone when it seems like we are miles apart in the understanding department. On the flip side it’s awesome when we hit it off with people that just seem to “get us”. The conversation flows and there is an immediate sense of connection. There’s a reason for that.
In this article we will look at 4 different communication styles. While we will focus on how to understand and work with different communication styles at the office, this can hold true in our personal lives as well. It will benefit you greatly at work to be cognizant of these different communication styles. Once you are familiar with them you will find it easier to navigate communicating with different communication styles at the office.
Let’s look at four primary communication styles at work.
Four Communication Styles
There are certainly more than 4 communication styles. We all have our own unique way of communicating. Most people tend to have components of the communication that will place them more towards one of these 4 styles. It’s worth noting that very few of us fit exactly into one of these communication styles. We do have a stronger tendency and show attributes towards one or two.
Let’s take a look at the four primary communication styles. I’ll be you will see characteristics in yourself that have similarities to one or more of these. It also helps provide you with some insight into others communication style. This will allow you to be more aware of how we talk, interact, and communicate with each other and help you be a more effective communicator. Bottom line, you will learn how to work with different communication styles in the office.
A functional communicator is someone who likes to get deep into the details. Someone who likes to understand how everything works. They tend to be methodical, process driven and very detail oriented. He or she likes to work with timelines and milestones. Think of a functional communicator like a detail oriented project manager. They like to see the whole picture as well as the details that make it all happen. A functional communicator likes to ensure they have a full understanding of projects before they kick things off and get started.
Functional communicators rarely make big mistakes because they focus on the many details. People like working with functional communicators because they work on a granular level and uncover possible mistakes that can be made. Jumping right into something and “winging it” makes a functional communicator very uncomfortable. They can tend to be long winded and over detailed so when presenting to others don’t be surprised to see numerous glassy eyes in the audience.
Analytical communicators have similarities to functional communicators. They tend to be less emotional. They like hard numbers and are data driven. An analytical communicator likes direct conversation and does not do well with ambiguity or shades of gray. They tend to be good at making fair, fact based decisions without the emotional baggage attached to it. They sometimes come off as cold and emotionless.
Analytical communicators have little patience for emotional words and feelings when communicating. When you tell them sales are down they want to know how much, as in a specific percentage. One of their really great assets is that they are able to look at issues logically and analytically. On the downside other people sometimes think of them as detached and robotic.
People with a personal communication style value emotional language and connection. They find a lot of value in not just what someone is saying and what they are thinking but also how they are feeling. Being good listeners and a tendency to being diplomatic are trademarks of the personal communicator. A personal communication style can help smooth over conflicts and are very interested in the health of relationships.
Personal communicators really value connection and use that as a way to discovering how someone is truly thinking and feeling. A huge upside to a personal communicator is that their style of communication tends to build deep personal relationship with others. They can be the glue that keeps things together. On the downside personal communicators can be viewed as too “touch feely” or “warm and fuzzy” by analytical communicators. I have a lot of traits of a personal communicator.
People with an intuitive communication style like to see the big picture. They don’t like getting bogged down in the weeds or too many details. When communicating many times they will get right to the point without any fluff. They don’t have to hear the whole story or chain of events to get to the end result, just skip right to the good stuff. As you might imagine the upside to an intuitive communicator is that they are direct. No nonsense and extra information needed, just right to the end game.
The not as great side to being an intuitive communicator is they usually lack patience. When dealing with other communication styles they lose interest and focus fast. They aren’t big fans of all the details or the step by step process that led something from point A to point B. Again, they are great at looking at the big picture and being direct in communication. They aren’t so great in the details pieces of communication which can be an issue.
How To Work With Different Communication Styles
Now that we’ve taken a look at the 4 primary communication styles let’s take a look at how to work with each style at the office. In this section you will learn the best way to interact and communicate with each style. As a reminder understanding different communication styles will help you work and communicate better at work.
When you work with a functional communicator here are some key points to keep in mind.
The whole picture: Remember, functional communicators like to see the details in relation to the whole picture. Therefore it’s a good idea to show them the complete plans of what you are speaking to them about. Same thing goes in a written communication. They like to take the time to review the entire process and details. It’s important to them to understand their role and responsibilities in the project.
Provide feedback: Functional communicators enjoy hearing feedback throughout the journey. Provide them with your input on how they are doing. They are typically open to feedback from their peers.
Questions: They will tend to ask a lot of questions. Again, this comes from wanting to understand the entire scope of the project before they get going. Allow them to ask as many questions as they need. A functional communicator will work best with a boss or manager that allows them to ask a lot of of questions AND will provide real feedback. This is of major importance to remember when working with a functional communicator at the office.
Bring the numbers: As a reminder analytical communicators like numbers and hard facts. When you interact with an analytical communicator be ready to back up your story with facts and figures. Data means everything to this communication style so the more you bring, the better off things will go.
Be logical Spock: Just like Spock was always spouting about how things were or weren’t logical, so is the analytical communicator. They live in the logical world and don’t have high regard for emotions. When they are ready to make a decision it is almost always based on the numbers, not on how they feel about it.
Cut the chit chat: Analytical communicators aren’t great conversationalists. They don’t like stories that make a point. When you interact with this communication style get to the point with your data and facts and figures and don’t waste your breath on small talk. At least don’t spend much time on the small talk and chit chat.
Open up: You remember that personal communicators focus first and foremost on relationships. They like to understand what someone is feeling as well as thinking. Be willing to share with them how you feel about a subject. Doesn’t have to be anything too personal but more about if you are feeling good or not so good about how a project is going. That’s what is important to them. Personally I respond very well when someone opens up to me about how they are feeling about something. In my opinion it develops a sense of trust.
Be live: Personal communicators respond better to conversation in real life as opposed to over email or the phone. Whenever possible talk to them in person. They thrive on the in person experience and don’t always respond well to emails.
Don’t sweat the data: Personal communicators don’t respond as well to data and metrics and numbers nearly as much as emotion and connections. Unlike analytical and functional communicators who love and thrive on data, it doesn’t do much for the personal communicator. Don’t worry too much about providing detailed numbers to back up your point. I enjoy data to a point but can’t spend too much time analyzing a spreadsheet.
Short and sweet: Since intuitive communicators like to understand the big picture without the details it’s best to keep conversations short and sweet. Don’t worry about bringing lots of details and instructions. Keep the conversation on point. Feel free to provide a quick overview of the steps of the process or the big picture overview but don’t get into the weeds. An intuitive communicator will lose patience and interest fast.
Provide visuals: As intuitive communicators like to see the whole picture having a visual or two is great when interacting with them. Don’t be surprised if they whip out a pen and paper and begin sketching the idea you are talking about. Being able to see it and not just speak it goes a long way with an intuitive communicator.
Allow ideas: They love being able to see and understand the big picture. If you are managing an intuitive communicator allow them the space to share their ideas. Let them talk to you about their ideas and provide them with an outlet for sharing the big picture ideas they bring to the table. This can be a real asset if you allow it and conversely a point of contention if you don’t.
We’ve taken a look at 4 major communication styles that many of us see in the office. Now that you have a good understanding of the communication styles take a look at yourself and see what your communication style is. Do any of these seem like you? Like most of us you probably visualize yourself as primarily being like one of the 4 styles with some traits of one or two of the others.
It’s important to keep these communication styles in mind when working with others. Once you understand and work with different communication styles in the office you’ll be able to communicate more effectively. And communicating more effectively with others at the office will pay rich dividends in your career.
If you enjoyed this post you can check out where it was originally published on the awesome website Lifehack.org. I write articles for the website there primarily on communication. Here’s the link “How To Work With Different communication Styles In The Office”. You should check out the website, it’s a great resource.
In good health,